Connect with The AM Lab

Discover excellence in manufacturing and 3D printing services with The AM Lab. Whether you seek a project quote, technical support, or insights into our services, materials, and production processes, we're your dedicated partner. We're committed to enhancing your manufacturing and 3D printing journey.

Frequently Asked Questions

Find Solutions to Common Queries about The AM Lab Services and More

Our instant quoting engine is designed to make your experience seamless. When you start a quote, you'll be prompted to select a technology, process, unit of measurement and upload a 3D file. You can easily drag and drop the file onto the page or select it from your computer. Most orders on our platform enjoy the convenience of instant quoting. This means you'll receive a price as soon as you upload your files, and have the chance to review real-time price adjustments when you edit your part specifications.

To get the most accurate pricing and lead times, we recommend you enter your shipping address when you create your quote. Your address information will be saved for future orders, simplifying your process. Please note that currently, we exclusively provide shipping services within the United Arab Emirates.

At The AM Lab, we've built a comprehensive network of specialized manufacturing partners. Our advanced system employs AI-driven technology to match your project requirements with the perfect manufacturing partner. This ensures that you receive not only a competitive price but also a solution tailored to your needs. We take pride in our ability to provide Instant Quotes for approximately 98% of the parts you upload, thanks to our cutting-edge technology. For custom requests or items that require a more personalized touch, we proactively engage with our network of suppliers and aim to respond to your specific needs within 48 hours.

All orders, without exception, undergoes comprehensive on-site inspections by the manufacturing partner. These inspections ensure that each part is produced in accordance with our exacting quality guidelines. At The AM Lab, we go the extra mile to guarantee quality. Many orders also undergo a secondary inspection. This additional step is conducted by our dedicated quality control team. This dual-layer inspection process is in place to assure that the parts you order are of the highest quality, meeting our stringent standards.

You can easily access and manage your quotes and orders on our platform by logging into your dedicated customer portal. Once logged in, you'll have a user-friendly interface at your fingertips, where you can conveniently view and edit your quotes and orders. This portal allows you to stay in control of your manufacturing requirements, make necessary adjustments to your quotes, track the progress of your orders, and ensure a smooth and hassle-free experience from start to finish.

We offer a range of convenient options for tracking and disputing an order to ensure your experience with us is as smooth as possible. When it comes to tracking your order, our online platform provides real-time updates on its status, from production to shipping. For reordering, you can effortlessly access your order history within your customer account, making it easy to replicate a previous order with a few clicks. In the unlikely event of any issues or disputes regarding your order, including cases where it doesn't meet the specifications you selected, you can create a Ticket only once your order has been delivered. Simply navigate to your completed orders, select the specific part that you are dissatisfied, and create a ticket by clicking on "Need Help?". Our dedicated support team will swiftly reach out to assist in finding an appropriate solution. Your satisfaction is our priority, and we are committed to promptly addressing and resolving any concerns to ensure your complete satisfaction.